Posts Tagged ‘nc interior decorators’

International Home Furnishings Center honors Mark Andrews

Wednesday, January 20th, 2010

Receives first Robert H. Spilman Spirit of Excellence Award

Furniture Today Staff — Furniture Today

 Mark Andrews, left, of the International Home Furnishings Center, receives the IHFC’s first Robert H. Spilman Spirit of Excellence Award from IHFC President Tom Mitchell. 

HIGH POINT — Mark Andrews, Design Center manager at the International Home Furnishings Center here, has won the IHFC’s first Robert H. Spilman Spirit of Excellence Award.

The new award is named for Spilman, the late CEO of Bassett Furniture Inds. who led a buyout of the IHFC in 1985 and became its chairman.

Andrews joined the IHFC in 2003. Tom Mitchell, IHFC president, said in presenting the award that it represents the qualities that Spilman would have wanted to recognize – “a loyal performer who is customer-service oriented, and an engaged team player who leads by example.”

 Andrews was presented with a silver bowl, a replica of the award that will remain on display in the IHFC executive office lobby. It will be engraved each year with the name of the annual recipient.

Unifi expands Repreve line with eco-friendly yarns

Monday, January 11th, 2010

Uses 100% recycled materials for upholstery application

Furniture Today Staff — Furniture Today,

GREENSBORO, N.C. — Yarn producer Unifi has expanded its Repreve line with a launch of polyester staple fiber made from 100% recycled materials for use in spun yarns.

The material will be used in products such as open-end, ring and jet-spun yarns. Upholstery is one of the primary end uses.

  Post-industrial waste from Unifi manufacturing. Repreve staple product is made from a blend of post-consumer bottle waste and post-industrial fiber waste.

The product offers a recycled staple fiber source that can be used as a drop-in replacement for fabrics and products currently made with virgin polyester staple fibers or other less eco-friendly fiber.

“In 2008, estimated global polyester staple fiber consumption was approximately 20 billion pounds,” said Roger Berrier, executive vice president. “Based on this global consumption opportunity, Unifi accelerated the introduction of this new environmentally friendly fiber as part of the company’s mission to provide the industry with sustainable textile solutions.”

How to make 2010 a real ’10’

Monday, January 11th, 2010

Ray Allegrezza, Editor in Chief — Furniture Today

Happy New Year! If you’re like me, you are probably delighted that 2009 is behind us. As we head into 2010, I believe that we’ve found the bottom and are on our way to a slow, steady recovery.

Statistically, there appears to be evidence to support my observation. On the day before Christmas, the Commerce Department reported that orders for durable goods were up almost 3% in November.

That was followed by a report from the Labor Department indicating that the number of people filing new claims for unemployment benefits dropped during the week ending Dec. 19 to the lowest level since September of 2008. Based on that positive news, economists, including Goldman Sachs and Macroeconomic Advisers, each called for U.S. fourth-quarter 2009 growth of 4% or better.

Even so, we all know that much is riding on the consumer and as best as I can tell, she’s still skittish. But I can tell you that based on the results of a survey we recently conducted with HGTV, while the recession has caused her to rethink how and where she shops, she still wants a lovely home.

So, with that in mind, here are 10 tips to tune up your business in 2010.

Reach out to the consumer. She must believe that you have the solution to her decorating task. Whether it is an e-newsletter, postcards, or an invitation to an in-store event, make her feel that you can help her.

Invest in your employees. Turn your order-takers into selling consultants.

Exceed your customer’s needs. If you implement tips 1 and 2, this will be easy.

Invest in customer incentives. She’s got other places to shop. Make it worth her while to shop you.

Present a readily understandable value proposition. She wants beautiful furniture, but she’s also looking for value.

Be product experts, not product pushers.

Update your Web site. She’s shopping online, so you need to be where she is with a site she can’t resist.

Take a page from Burger King. Let her have it her way. In other words, accommodate her.

Know what your best customers like, then shop for them. Call her and tell her you ordered some accessory pieces that she’ll love.

Invest as much time evaluating your competition as you do your customer.

Here’s hoping you make 2010 a real “10”!